Troubleshooting

Payment

• 1. I made the purchase but didn't get any coins yet.
• 2. I can not purchase any coins. What shoud I do?
• 3. I want to get a refund
• 4. What is Bermuda Membership?

Account

• I want to delete my account.
• I forgot my password

Error & Bug

• 1. Please report your inconvenience while using Bermuda (report a bug).
• 2. We apologize for the inconvenience.
• 3. I can't hear the voice.
• 4. I can not see the screen.
• 5. The app is suddenly turned off.
• 6. My current location is incorrect.

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Matching & Room

• 1. How do I meet a new friend?
• 2. How do I use gender, region, and language settings?
• 3. What is thumbs up?
• 4. How do I use the translation feature?
• 5. What is the function in the room?
• 6. Can I see friends I've met before?

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Personal setting & Friends

• 1. How can I turn off push notifications?(On/Off)
• 2. I do not want to participate in the event.(On/Off)
• 3. What is the Face Detect feature?(On/Off)
• 4. I do not want to show my city.(On/Off)
• 5. How do I set my profile public / private?(on/off)
• 6. How do I change my nickname?

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Report & Security

• 1. Can Bermuda broadcast / record?
• 2. In what cases can I be blocked?
• 3. I want to block / report
• 4. I was suspended.
• 5. Is there a risk of personal information being leaked?