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  1. Bermuda Help Center
  2. Troubleshooting

Troubleshooting

Payment

  • 1. I made the purchase but didn't get any coins yet.
  • 2. I can not purchase any coins. What shoud I do?
  • 3. I want to get a refund
  • 4. What is Bermuda Membership?

Account

  • 1. I want to delete my account.
  • 2. I forgot my password

Error & Bug

  • 1. Please report your inconvenience while using Bermuda (report a bug).
  • 2. We apologize for the inconvenience.
  • 3. I can't hear the voice.
  • 4. I can not see the screen.
  • 5. The app is suddenly turned off.
  • 6. My current location is incorrect.
See all 7 articles

Matching & Room

  • 1. How do I meet a new friend?
  • 2. How do I use gender, region, and language settings?
  • 3. What is thumbs up?
  • 4. How do I use the translation feature?
  • 5. What is the function in the room?
  • 6. Can I see friends I've met before?
See all 8 articles

Personal setting & Friends

  • 1. How can I turn off push notifications?(On/Off)
  • 2. I do not want to participate in the event.(On/Off)
  • 3. What is the Face Detect feature?(On/Off)
  • 4. I do not want to show my city.(On/Off)
  • 5. How do I set my profile public / private?(on/off)
  • 6. How do I change my nickname?
See all 8 articles

Report & Security

  • 1. Can Bermuda broadcast / record?
  • 2. In what cases can I be blocked?
  • 3. I want to block / report
  • 4. I was suspended.
  • 5. Is there a risk of personal information being leaked?
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