If your in-app purchase is declined or not processed, please follow the steps below.
For Android Users
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How to Add a Payment Method
- Open the Google Play Store app.
- Go to Menu > Payment Methods > Add a Payment Method and follow the instructions.
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How to Update Your Payment Method
- Open the Google Play Store app.
- Go to Menu > Payment Methods > More Payment Settings > Update Payment Method.
If the issue persists or you face other problems, refer to the following Google Play support articles:
- What to do if a payment fails?
- Troubleshooting account-related payment issues
- Additional steps for resolving issues
For iOS Users
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Resolve Issues via iTunes Support
- Visit the Apple Support page to resolve your issue.
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If Your Payment Method Is Declined
- Follow the steps provided in the Apple Support guide.