3. I can't hear the voice.

We apologize for the inconvenience.

First, turn off your phone and restart your app.

Or, check whether the device is muted.

If the problem exists, please contact us with the information below.

1. 1. Does the same problem occur during a call?
2. 2. Did you use an earphone or a headset? (If using, please indicate whether it is wired or Bluetooth)
3. 3. Does this issue only affect specific users? Or does this issue happen to all users?