We apologize for the inconvenience.
Please refer to the link below!
[ Android ]
- Google play : https://support.google.com/googleplay/answer/1050566
[ IOS ]
- iTunes : https://support.apple.com/HT203005
** If the probelm still exists, please sumbit a request to iTunes support center below **
- iTunes support center
https://getsupport.apple.com/?caller=cups